Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infobelladona.ca@gmail.com. Please note that returns will need to be sent to the following address: 28 Arborwood Drive Etobicoke M9W 6W5

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infobelladona.ca@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infobelladona.ca@gmail.com.

Return & Refund Policy

Last updated: September 29, 2026

At Belladona, we want you to enjoy every piece of jewellery you purchase from us. Your satisfaction is important to us, and we strive to provide a smooth and transparent shopping experience.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 14 days of delivery.

To qualify for a return, the following conditions must be met:

The item must be unused, unworn and in its original condition.
The item must be returned in its original packaging, including any jewellery boxes, tags and accessories.
Proof of purchase, such as your order confirmation or receipt, must be provided.
The item must not show signs of damage, wear, alteration or misuse.

For hygiene and safety reasons, certain jewellery items may be ineligible for return where permitted by applicable law.

2. Non-Returnable Items

The following items are generally not eligible for return:

Earrings and other hygiene-sensitive jewellery, unless defective or otherwise required by law.
Items that have been worn, damaged or altered after delivery.
Items returned without their original packaging.
Final-sale or clearance items, where permitted by applicable law.

This policy does not limit your statutory rights regarding defective or misrepresented products.

3. How to Request a Return

To initiate a return, please contact our customer support team using the contact details provided on our website.

Include the following information in your request:

Your order number.
The item you wish to return.
The reason for your return.
Photographs, if the item is damaged or defective.

Our team will review your request and provide return instructions. Please do not send any items back before receiving return authorization.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days after refund approval for the refund to appear in your account. Actual processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.

5. Damaged, Defective or Incorrect Items

We carefully inspect our jewellery before shipping. However, if you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery, including photographs and your order number.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with applicable consumer protection laws.

You will not be charged return shipping for an item that is confirmed to be defective or incorrectly supplied.

6. Exchanges

We currently handle exchanges on a case-by-case basis, subject to product availability and eligibility.

If you would like to exchange an item, please contact our customer support team. We will guide you through the available options.

7. Return Shipping

Unless an item is defective, damaged or incorrectly supplied, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as Belladona Lifestyle cannot guarantee receipt of items sent without tracking.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been shipped, it will be subject to our return policy.

9. Canadian Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable Canadian provincial or federal consumer protection laws.

Where applicable law provides greater protection, those legal requirements will take precedence over this policy.